Help
Having trouble calculating exact costs in your local currency - please use our currency converter.
If you usually work in yards and need to know how much to order - please use the Yardage to Metric Conversion chart.
You can read answers to some of the other questions frequently asked by our customers below.
Please do not hesitate to drop us an email if you still can't find the information your are looking for, or if you require assistance and we will be happy to help.
Frequently Asked Questions
- Do you have a showroom?
- Do you offer a mail-order service?
- Do you have a catalogue?
- Do you send out sample swatches?
- What is the minimum length that can be ordered?
- How much will the shipping cost be?
- What is the delivery time?
- What if the item or quantity I require is not in stock?
- What forms of payment do you accept?
- Do you cater for special orders?
- How do I care for the fabric?
- Do you stock any non-silk fabrics such as wool, cotton, lycra?
- What is your Privacy Policy?
- What is your Returns Policy?
Yes, our showroom is located in Guildford, Surrey (UK), opening hours and details of the exact location can be found in the visit our showroom section.
Visitors are welcome without appointment. Yes, we ship world-wide. We don't currently have a printed catalogue of our range, photographs can be viewed online please see the product range.
Our latest pricelist can also be downloaded/viewed - this lists our complete inventory of silks and lace. It is recommended that you order a swatch of the fabric you are interested in before making your final purchase in order to examine quality and shade.
Please see the swatch request page for details of our sampling service.What is the minimum length that can be ordered?
Our minimum is only one metre - we do not cut lengths less than this.
This is usually dependant on quantity, weight and delivery option being used.
Please see our shipping options page for full details.
Delivery is usually from stock on receipt of payment - UK customers should expect to receive their order within 48 hours. International customers should allow 7 to 8 days.
Our range is fully stocked at most times, occasionally during the busy season a popular design may become unavailable. We keep these items on constant re-order so any waiting time due to manufacture is reduced to a minimum.
Major credit cards excluding American Express, debit cards. Please see payment options page for further details.
Yes, for example if a certain embroidery is requested in a different colour we can have this manufactured usually subject to a minimum quantity - please enquire for details.
Some silks will fade if left in direct sunlight. Some can also lose colour/texture during washing or dry cleaning so it is advisable to test a piece of the silk first.
Dry-cleaning by a professional is recommended for most types of silks. Apart from our range of French lace we do not stock any other fabric as we are a specialist silk supplier and most of these are 100% silk. All information supplied to Hansson Silks is treated confidentially - we do not share, sell or pass on personal information to any third party. Please read our full Privacy Policy. We believe in stocking only the finest quality silks from around the world - all our suppliers have a stringent QC process in place at each stage of manufacture to ensure this.
Furthermore we will carefully inspect each order before dispatch to our customers.
Please check your order on receipt as we cannot entertain any claims once a fabric has been cut or used in any way.
Please refer to our full terms and conditions for further details.
Visitors are welcome without appointment. Yes, we ship world-wide. We don't currently have a printed catalogue of our range, photographs can be viewed online please see the product range.
Our latest pricelist can also be downloaded/viewed - this lists our complete inventory of silks and lace. It is recommended that you order a swatch of the fabric you are interested in before making your final purchase in order to examine quality and shade.
Please see the swatch request page for details of our sampling service.
Dry-cleaning by a professional is recommended for most types of silks. Apart from our range of French lace we do not stock any other fabric as we are a specialist silk supplier and most of these are 100% silk. All information supplied to Hansson Silks is treated confidentially - we do not share, sell or pass on personal information to any third party. Please read our full Privacy Policy. We believe in stocking only the finest quality silks from around the world - all our suppliers have a stringent QC process in place at each stage of manufacture to ensure this.
Furthermore we will carefully inspect each order before dispatch to our customers.
Please check your order on receipt as we cannot entertain any claims once a fabric has been cut or used in any way.
Please refer to our full terms and conditions for further details.