Terms & Conditions
By using this site or placing an order with Hansson of Guildford you indicate your acceptance of these terms and conditions.
Silk Fabrics
- Being a natural fibre, silks can have irregularities in the weave, slubs and minor variations in shade. These are characteristics of fine silk yarn and should in no way be considered defects.
- Silks tend to be susceptible to fading when exposed to sunlight for prolonged periods, we cannot accept liability for any discolouration.
Ordering
- When placing an order you should ensure that you are satisfied with the fabric. It is advisable to request samples prior to ordering.
- No guarantee can be given for exact colour matches between batches so please ensure you order enough in the first instance to complete the job.
- Each item is subject to a minimum order of one metre.
- If an item is out of stock we will advise you of the earliest delivery date and re-confirm your order with you.
- Each item in your order is examined carefully before despatch.
Payment
- Payment must be received in full before despatch of goods.
- If you pay by cheque we will wait until the cheque has cleared before despatching your order.
Delivery
- Goods are normally shipped within two working days following receipt of the order and providing payment has been received and successfully processed.
- It is your responsibility to ensure you have provided us with a deliverable address. We cannot be held accountable should delivery fail due to a fault in the given address.
- We are unable to ship to PO Boxes.
Import Duties
- Any customs or import duty charges payable are not included by us; these are the sole responsibility of the buyer and we will not pay any fees relating to them.
Property
- The title of fabric supplied remains with us until payment has been received in full.
- The risk of loss and title of fabric pass to you upon delivery to the carrier.
Website
- All content on the Hansson-Silks.co.uk website is the property of Hansson of Guildford.
- Photographs of our products are provided for illustrative purposes only.
- Cookies are not used track or collect information about visitors to the site.
- Hansson-Silks.co.uk contains links to other sites however we are not responsible for the content of these sites.
- We reserve the right to modify or remove this website or any part of it.
Privacy Policy
- All personal information is treated as confidential and only used by us to respond to your queries or in order to complete your order; we do not share this data with any third party.
- Please read our full Privacy Policy.
Returns Policy
- Each order is cut to your specific requirement and may not be returned unless:
- the order is incorrect or short,
- the fabric contains some defect that is not a naturally occurring characteristic.
- No returns will be made without notice to the management.
- No claim will be entertained once the fabric has been used or cut in any way.